Delivery & Returns

Delivery Information

Packages are generally dispatched within 2-3 working days after receipt of order and the price includes handling and packing fees as well as postage costs. Handling fees are fixed, whereas postage fees vary according to total weight of the shipment. We advise you to group your items in one order. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

Delivery & Notification

Delivery is included in prices shown on the website Amendments to delivery details cannot be made after goods have been dispatched. For other lead times on gifts please see individual product details or visit our Delivery Details page. Please note the Company cannot be responsible for adverse weather conditions effecting delivery times.

You are responsible for providing correct daytime delivery address, telephone number and postal code. The Company cannot accept responsibility for late or non-delivery if recipient address and telephone details are insufficient or incorrect. Any shortfall of which you become aware must be notified to the Company within two days of receipt of goods. Claims for non-delivery must be made within 30 days of dispatch of goods. If an item is temporarily out of stock, we will notify you of the delay and dispatch as soon as it arrives. All items are subject to availability. Once an order has been dispatched, no amendments can be made to your order.



If you are not satisfied with your product, please note we can only refund or exchange a product if we receive it back within 10 working days of receipt.

Returned product must be in its original packaging and in re-saleable condition.

  1. Please ensure product is returned in original packaging and resalable condition, as no refund or exchange will be authorised unless these conditions are met.
  2. Where a product is faulty, it must be sent back in its original packaging. As soon as we receive the return, the product will be inspected. We will get a replacement product sent out without delay.
  3. Please email with any details of returns/damages and include your Order Number (see address label on package for order number). Include a note stating the reason for the product return, along with your name, address, daytime contact phone number. The Customer Service Department is available Monday-Saturday 9:30am – 6.00pm.
  4. Then take your parcel to the post office for return using the returns address: The Pewter Shop Limited, Greatdown, The Downs, Mullingar, Co. Westmeath, Ireland.